In today’s fast-changing world, technology continues to evolve, industries become more competitive, and customer expectations keep growing. At Indah Kiat Serang, we believe that our success is not only driven by machines, technology, or production capacity, but most importantly by the people behind them. That is why developing employee competencies has become one of our key priorities. By continuously investing in our people, we aim to build a workforce that is skilled, adaptable, and ready to take on future challenges.
To support this goal, Indah Kiat Serang focuses on developing two important areas of competency: technical skills and behavioral competencies, often known as soft skills.
Technical competencies ensure that employees have the knowledge and expertise needed to perform their jobs effectively. At the same time, soft skills such as communication, teamwork, problem-solving, adaptability, professionalism, and integrity help employees work confidently and collaborate successfully with others.
To understand the development needs of each individual, the company conducts competency assessments covering nine key competency areas. These assessments provide valuable insights into employees’ strengths and areas for improvement. Based on the results, employees and managers work together to create an Individual Development Plan (IDP), ensuring that development efforts are tailored, meaningful, and aligned with both personal growth and business objectives.
On the technical side, Indah Kiat Serang implements the APP Technical Certification (ATC), an internal certification program designed to ensure that employees meet the competency standards required across the APP Group.
Through ATC, learning goes beyond theory. Employees are encouraged to apply their knowledge directly in the workplace and demonstrate their capabilities through practical implementation. The program also helps create a consistent competency standard across departments and operational units, supporting product quality, workplace safety, operational efficiency, and overall performance.
While technical expertise is essential, leadership skills are equally important in building a sustainable organization. To prepare future leaders, Indah Kiat Serang runs the Leadership Development Program (LDP). The program is designed to strengthen leadership fundamentals, improve interpersonal skills, enhance decision-making abilities, and encourage collaboration across teams. It also helps participants understand how to apply the company’s values in their day-to-day activities. More importantly, LDP serves as a platform for developing internal talent and preparing employees to take on greater responsibilities in the future.
The impact of competency development goes far beyond individual performance. Employees with strong knowledge, skills, and positive work behaviors are better equipped to identify challenges, respond to change, and contribute to continuous improvement initiatives. This directly supports higher productivity, better product quality, improved safety performance, and greater operational efficiency.
As customer expectations and market demands continue to rise, having competent and adaptable employees becomes an increasingly important competitive advantage. Investing in people is not simply a development initiative, it is a long-term strategy that strengthens the company’s reputation, competitiveness, and future growth.
Through competency assessments, the APP Technical Certification program, and the Leadership Development Program, Indah Kiat Serang continues to build an integrated approach to employee development. By empowering people to learn, grow, and lead, the company is creating a workforce that is ready for change, committed to excellence, and prepared to support sustainable business growth for years to come.