Serang — Amid increasingly intense competition in the paper and packaging industry, product quality alone is no longer sufficient to be proven through claims. The market demands assurance that is measurable, transparent, and verifiable. For PT Indah Kiat Pulp & Paper Tbk. – Serang Mill, compliance with standards and certifications serves as a key foundation for maintaining consistent quality while building customer trust in both domestic and global markets.
Certification is not merely an administrative requirement. In today’s supply chains, standards serve as a reference for customers to evaluate product safety, raw material traceability, environmental compliance, energy efficiency, and corporate governance practices. Therefore, adherence to various standards forms part of the company’s commitment to ensuring that its products meet industry needs and regulatory requirements across different countries.
In terms of product safety, Indah Kiat Serang implements ISO 22000 as its food safety management system. The company also complies with relevant Food and Drug Administration (FDA) requirements for products used in food packaging. These standards support risk control measures to ensure products are safe for their intended use. Halal certification from the Halal Product Assurance Organizing Agency (BPJPH) provides additional assurance for customers, particularly in markets requiring compliance with halal regulations.
Environmental commitment is reinforced through the implementation of ISO 14001 for environmental management systems. Indah Kiat Serang also complies with various product and material requirements, including PFAS-free, REACH, and RoHS standards, to restrict the use of hazardous chemicals and heavy metals. For certain products, the company further develops compostable and biodegradable characteristics to meet growing market demand for more environmentally friendly packaging solutions.
To ensure raw material traceability, the company holds PEFC Chain of Custody certification. This certification forms part of a verification mechanism confirming that fiber raw materials originate from responsibly managed sources and can be traced throughout the supply chain.
Operational reliability is supported by ISO 9001 for quality management systems, ISO 50001 for energy management, as well as ISO 45001 and the Occupational Health and Safety Management System (SMK3). The implementation of these standards helps the company maintain process consistency, improve energy efficiency, and strengthen the protection of employee health and safety.
In addition to certifications, several awards reflect recognition of the company’s performance. These include the Indonesia Best Public Company Awards 2025, Top GRC Awards 2025 with a 4-Star rating, BISRA CSR Awards 2024 in the Platinum category, the Primaniyarta Award 2024 as a Sustainable Exporter, and recognition for partnerships with micro, small, and medium-sized enterprises in Banten Province.
Awards, however, are not the ultimate objective. Their true value lies in consistently maintaining standards, continuously improving processes, and ensuring that every commitment is genuinely implemented in daily operations. For customers, such consistency provides assurance that products not only meet technical requirements but are also produced through systems that prioritize safety, environmental responsibility, energy efficiency, workplace safety, and sound governance.
In an era where transparency and sustainability increasingly influence business decisions, certification has become a language of trust between manufacturers and the market. Through compliance with relevant standards, Indah Kiat Serang strengthens its position as a reliable industrial partner while demonstrating that Indonesian paper and packaging products can meet the demands of global markets.
Moving forward, the company’s challenge is not merely to increase the number of certifications, but to ensure that every standard remains embedded in its work culture and production processes. In this way, quality does not remain a claim on paper, but becomes a proven practice that customers and stakeholders can genuinely experience.